Refund policy

14-Day General Returns
 * You may request an exchange or return within 14 days of receiving your order without specifying a reason.
 * To be eligible, items must be unused, unaltered, and in their original packaging and saleable condition.
30-Day Defective or Non-Conforming Items
 * If you receive an item that is defective, damaged in transit, or does not match your order specifications, you may request a replacement or a full refund within 30 days of delivery.
 * For verified defects or fulfillment errors, we will cover all return shipping and redelivery charges.
Non-Returnable Items
In accordance with consumer protection regulations, the following items cannot be returned or exchanged unless defective upon delivery:
 * Products that have been used, unsealed, or altered from their original condition.
 * Perishable items or goods with limited shelf life.
Refund Process
 * Initiating a Return: To start a return, please contact our support team with your order number and photo/video proof if the item is damaged or defective.
 * Processing Time: Once your return is received and inspected, eligible refunds will be processed via your original payment method or as store credit, depending on your preference.
 * Return Shipping: Standard return shipping costs for non-defective returns (within the 14-day window) are the responsibility of the customer.